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SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
307 ratings and 169 comments received in the last 90 days.
13 September 2025
The process was clear and well explained. The handover was well done and the new car was added to the app by the dealer, so this was very easy. The dealer looked after me well.
03 September 2025
First class service from beginning to end.
29 August 2025
The process was straightforward and the knowledge of the sales team was excellent
27 August 2025
Great service from sales contact, some challenges on taxing vehicle but understand that this was not in control.
27 August 2025
Customer service was great and i was updated will all necessary details until the car was delivered
15 August 2025
Lucy was very accommodating and helpful! Very quick turn around time.
13 August 2025
I always come back to you
05 August 2025
Lucy was very efficient and knowledgeable . She Went through all the specifications in detail and was very helpful. She kept me informed via email regarding the delivery . At collection, she told me to get in touch in case I had any queries :)
04 August 2025
helpful assistance
03 August 2025
Just happy with the service
02 August 2025
Everything went smoothly .
31 July 2025
Lucy Donnelly, who I dealt with in Sales, was extremely knowledgeable, helpful, and professional (yet friendly).
31 July 2025
Kept informed throughout. Smooth handover. All questions answered.
29 July 2025
Fantastic service
27 July 2025
Communication is excellent and I was kept always aware of the steps. If there were any confusion , they were promptly resolved and proactively handled
22 July 2025
Service was excellent. Lucy was professional and communicated well with me at all stages of the process.
15 July 2025
Salesman was knowledgeable, delivered what he said he would do, made the process enjoyable
08 July 2025
Very happy with all involved
06 July 2025
We were treated with respect and kindness.
06 July 2025
A very professional and welcoming environment, mostly through my point of contact Lucy, but colleagues of Lucy too.
02 July 2025
I was very pleased with the way in which my sales executive handled the transaction. He had dreadful problems loading the My BMW App and this may have been because I also own a Mini and there may have been a conflict. He went the extra mile to help.
30 June 2025
Seamless process and very professional
20 September 2025
Shirin and his colleagues have restored my faith in BMW since the dealership changed hands. The cars are good but the service is now great.
20 September 2025
Everyone was very welcoming and pleasant.
20 September 2025
Quick and efficent check-in. Good discussion with the service representative. Car returned promptly.
20 September 2025
Kobe Mc was polite and helpful moved the process along so I waited in reception lounge whilst work was done on car, so no need to travel back home and return. They Cleaned car also!
19 September 2025
BMW Berry agreed to service my car at short notice and completed a thorough assessment of what was required.
18 September 2025
They promised and fixed it
17 September 2025
Excellent service
15 September 2025
Staff are very professional
15 September 2025
See earlier comment.
15 September 2025
Great experience
15 September 2025
Friendly and efficient.
14 September 2025
Very good
14 September 2025
As above
14 September 2025
great team!
10 September 2025
Berry sorted my X5 out quickly as they knew I had to drive to Oxford that week.
10 September 2025
Car park was a bit tight so difficult to drop off, but happy with the services
10 September 2025
Requested car to be cleaned, car was not cleaned and parked where moss fell onto it making it dirtier than initial condition.
10 September 2025
Could have helped more with the warranty wise idots
09 September 2025
Job done as required, quickly!
09 September 2025
Completed what you said you would do
08 September 2025
I was most impressed by my service manager, Mr Robert Warrior.
07 September 2025
Brilliant service as always! Fully explained my vehicles diagnosis and kept me up to date throughout the process. Really happy with the whole experience & providing me 100% confidence that my car is being looked after.
07 September 2025
A small point but either clean the car properly or don't clean it at all it looked as if was a bucket of water was just thrown over it and why wouldn't you also hover out the boot!!
07 September 2025
No issues
05 September 2025
Did everything right
05 September 2025
Car well serviced and advisory work undertaken.
04 September 2025
Everything happened on time and I was kept appraised of progress - great
04 September 2025
Really great. They got the issue sorted.
03 September 2025
Good feedback and report. The video was very helpful.
03 September 2025
As the previous answer
03 September 2025
Spent twice as long as previously advised for the work to be done, in the end had to go home with a pool car, then when our car was delivered home the bike rack as a 2 bike not 3 bike as ordered. Also, the front sensors and cruise control dont work.
02 September 2025
All was completed
02 September 2025
As mentioned I was provided with an excellent service, very happy with no issues.
02 September 2025
Alex was very thorough and a pleasure to deal with. Very good to see the video and it was good to see Berry had a female apprentice
31 August 2025
Very good service from staff but repair was very expensive
30 August 2025
I have known the staff at Berrys since i bought the car from them Ashley in particular looks after my car and only Joe the mechanic works on it Everybody is really friendly and helpful
29 August 2025
Very helpful and nothing to much trouble.
28 August 2025
Very good service. Well organised and friendly
26 August 2025
Efficient service.
26 August 2025
Only missing a star as I found a dirty mark on the drivers side door from an oily hand
25 August 2025
Excellent service from the person I usually deal with. Good to have continuity.
25 August 2025
the staff is always very helpful and friendly and they always makes you feel the care about the customer
25 August 2025
Always satisfied, never disappointed.
25 August 2025
Easy to book. Short wait. Great people service
24 August 2025
Kept in the loop through out the repair of the vehicle, fixed first time and in a timely fashion
23 August 2025
The person at the workshop was very helpful. He did all the required tasks and he was very polite when we came to collect the car.
21 August 2025
The car was booked in and repaired extremely promptly and Shirin was responsive to the fact that an issue had arisen unexpectedly the previous week and we were due to make a long distance journey in the car. We found the service 5 star.
21 August 2025
Rob Warrior and the team at Berry Thames Ditton BMW were absolutely fantastic in getting a fault repaired on our newly purchased approved BMW X4. He went above and beyond to resolve this for us and we cannot thank him and the team enough.
20 August 2025
well organised, helpful, Good Service and friendly.
20 August 2025
Greeted on arrival, pretty slick all round. Citnowvideo, seemed very busy and maybe a tiny bit rushed but to be expected in a busy dealership
18 August 2025
As above
17 August 2025
Service was quick and efficient. Friendly and polite staff.
17 August 2025
The staff were helpful and seemed to be pleased to give such an efficient and informative service experience.
17 August 2025
Could have asked if I wanted screw taken out of tyre at my risk.
16 August 2025
Good service and customer care. Prompt turnaround of work.
15 August 2025
Kept me in the loop with clear and relevant info from start to finish
15 August 2025
I was kept up to date on the repairs each day, I got a sense that great customer service was their main objective. Highly recommended
14 August 2025
Very satisfied with service
14 August 2025
Actual service was fine but the conversations beforehand was terrible and the complimentary cleaning was super sloppy. I spent more than 2 weeks trying to get a quote for a towbar and camera, and got quoted with different numbers.
14 August 2025
I been going there for ten years so i have seen and experienced the changes.
13 August 2025
The BMW staff always are ready to help with any problem no matter how big or small.
13 August 2025
Lovely team
13 August 2025
Excellent service
12 August 2025
All work delivered efficiently
12 August 2025
Collection took longer than expected
12 August 2025
Looked after well.
12 August 2025
Car serviced in time limits set. Staff friendly & helpful. Able to answer my questions.
12 August 2025
Contacted by staff to explain additional issues appropriate work required to repair/fix. Accompanied by break down of the additional costs explained.
11 August 2025
Great job
11 August 2025
Service and comms from Kobe were excellent
10 August 2025
Vicki Schoon is we the standout for me, she was attentive, friendly and made the whole experience smooth.
09 August 2025
Everything was excellent except the price.
09 August 2025
Ashley from the service was very helpful he understood what I needed to be done, and he kept me updated. I like it when you get into the carpark you are met with a meet and greeter to say where to park and the person who will be dealing with you.
09 August 2025
Easy booking and collection process, work completed as agreed, on time. Friendly reception and staff.
08 August 2025
Shirin Shah was a legend and deserves a pay rise! super friendly on time and great service
07 August 2025
They diagnosed the issues with my car the same day and also fixed one of the part as good will gesture
06 August 2025
The cause of the vibration was found quickly
05 August 2025
Kept informed greeted by name on arrival . Complementary valeting always a nice touch
05 August 2025
Would have given 5 stars, only of I was sent the service inspection video as I was advised. Also no inspection report was received as per the previous report.
05 August 2025
See above - applies to Question 1 and 2.
04 August 2025
Diagnosed and fixed the issue quickly and kept me informed
04 August 2025
Robert was very helpfull
04 August 2025
Again as above
04 August 2025
Didn't wait long, good service
03 August 2025
Excellent service
03 August 2025
The issue was resolved. Car also cleaned well. Able to fit me in quickly.
03 August 2025
No faults at all. Really happy!
03 August 2025
Very satisfied by the care and attention.
03 August 2025
See above.
03 August 2025
Very friendly, professional and organised.
02 August 2025
Team looked off to be thoughtlessly and took special care regarding my disability needs
01 August 2025
Friendly and helpful staff
01 August 2025
Shirin was great!
31 July 2025
Very happy with your services
29 July 2025
Shirin Shah was amazing as service advisor, really helpful and knowledgeable. Answered some questions i had about my car and was super perfessional and transparent.
29 July 2025
They were able to sort out the problem I had with my tyre quickly
29 July 2025
Very satisfied.
28 July 2025
Hi, not particularly happy about the service experience this time. The engineer supposed to fix the brake light, but the cover is left in the truck without putting back, and the plastic clip for the cover is broken.
28 July 2025
Efficiency of the service experience
28 July 2025
Would have been 5 stars had my MOT date been scheduled as was advised to me would happen.
28 July 2025
Always excellent customer service
28 July 2025
Carl was clear on what was being done and how long it would take. Results and next steps were also explained very well.
28 July 2025
The team at Berry are great to work with
28 July 2025
This was a 'big' service and MOT but it seems checking the tyre pressures wasn't included? Poor quality of exterior wash and interior clean. I asked for a sale price and am still waiting for it. Confusion re meaning of
27 July 2025
Excellent service, very friendly and helpful staff.
26 July 2025
Kobe was brilliant from start to finish. Excellent customer service and kept me up to date and made sure everything ran smoothly
26 July 2025
they managed to fix the problem at less than the cost I was expecting
23 July 2025
Kobe was delightful to deal with and kept me informed what was happening throughout the day the car was being serviced and having its MOT
23 July 2025
Above. Your team were fine on the days though
22 July 2025
See above
21 July 2025
Very happy ??
20 July 2025
As soon as the service and MOT were completed I was informed. This was extremely convenient and I didn't need to waste time waiting.
20 July 2025
Please refer to previous answer.
19 July 2025
I'm not fully satisfied with the service
19 July 2025
Knowledgeable informed staff
18 July 2025
Pretty much a perfect experience, particularly as a first time customer. Only thing missing was a biscuit! Kobe was excellent.
17 July 2025
Vicky is outstanding!!!
16 July 2025
Very good service. Easier to obtain a booking. Travel by train was straight forward to and from Vauxhall. I will probably use Thames Ditton in future.
16 July 2025
Staff are extremely accommodating, polite , helpful and supportive. All my questions were answered All my problems were resolved .I was updated with progress of service and car was ready on time. just as I had been told. extremely satisfied customer
15 July 2025
Car was ready earlier than expected, no unexpected charges
14 July 2025
See above, team super helpful. I can allow for the added time I was there, not all things go smoothly!
14 July 2025
As above
14 July 2025
As above
14 July 2025
Very efficient
14 July 2025
Shirin was efficient, friendly and gave helpful practical advice.
13 July 2025
Great service.
12 July 2025
Car repaired quickly
11 July 2025
Worst service,
10 July 2025
Good communication and fast turn around.
09 July 2025
Kept informed of how the service was going and all issues that were raised prior to taking my car in, were dealt with.
09 July 2025
Ashley was great n responsive.
09 July 2025
Job completed no fuss
09 July 2025
Recall after 20 years of ownership. Rep was rude. No place to park properly. Bad service
09 July 2025
I felt the staff member provided me with false information to try and justify their position. For example your guy said I shouldn't fill my washer fluid up with premixed as it can block the pipes! So unipart sell a product not for purpose then?
09 July 2025
Everything was explained. My liaison man (can't remember his name) was exceptional. He was very engaging and genuinely seemed to want me to have the best experience.
08 July 2025
MOT & service went smoothly
08 July 2025
No reference at pick-up to leak reported for investigation in video survey
08 July 2025
Had to wait a little longer than forecast but was compensated for it
07 July 2025
Same answer as above.
04 July 2025
You lost my residential parking permits and I have had no contact from you about it.
04 July 2025
Everything was done efficiently and at a ressonable price
04 July 2025
Rob who dealt with my Vehicle was so good and nothing was too much trouble. He gave me a no rush approach which is very rare and offered advice.
04 July 2025
Kharris is always a great service advisor and very helpful
02 July 2025
Very good service from the team Vicki always very helpful
01 July 2025
As always they provided a first class experience from booking the vehicle in with Carl Bartram to completing the service on time as I was advised.
27 June 2025
Friendly and efficient. Nice people.
18 September 2025
As above